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SPARKY TEES STORE POLICY

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Customer Care

 

At Sparky Tees, we are committed to providing exceptional customer care to ensure that your shopping experience with us is enjoyable and easy. We understand that purchasing clothing for your children is a personal experience, and we aim to make it as seamless as possible.

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  • Questions or Concerns: If you have any questions, concerns, or need assistance, please don’t hesitate to reach out to our customer care team at info@sparkytees.com. We are available Monday - Friday from 8:30am - 5:00pm EST.

  • Order Processing: Orders are typically processed within 2 business days. You will receive an email confirmation once your order has been shipped.

  • Size Guide: To assist with your purchase, please refer to our size guide on each product page. If you have any doubts, our customer care team is here to help.

  • Returns: We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please refer to our Return Policy for detailed instructions.

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Privacy & Safety

 

We value your privacy and the safety of your personal information.

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  • Data Collection: When you place an order with us, we collect necessary information such as your name, address, email, and payment details. This information is used solely to process your order and provide customer support.

  • Secure Transactions: Our website uses industry-standard SSL encryption to ensure that your personal and payment information is securely transmitted and protected.

  • Cookies: Our website uses cookies to improve your browsing experience. Cookies help us understand how you use our site, allowing us to provide you with a better shopping experience. For more details, please refer to our [Cookie Policy].

  • Children's Privacy: We are committed to protecting the privacy of children. Our website is not designed to collect data from children under the age of 13. Any personal information submitted by children will be immediately deleted.

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Payment Options

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We aim to make your shopping experience convenient by offering multiple payment options.

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  • Accepted Payment Methods: We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Google Pay.

  • Payment Security: All payments are processed through secure payment gateways, ensuring your information is safe and confidential.

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Shipping Policy

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  • Shipping Locations: We ship to locations within the continental U.S. Unfortunately, we do not offer international shipping at this time.

  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Delivery Times: Estimated delivery times vary depending on your location. 

  • Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

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Returns & Exchanges

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We want you to be completely satisfied with your purchase.

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  • Return Window: You may return unworn, unwashed items with original tags within 7 days of receipt. See Return Policy.

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Terms of Service

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By using our website and making a purchase, you agree to our terms of service, which outline the rights and responsibilities of both our customers and our business. Please take a moment to review these terms [Link to Terms of Service].

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Contact Us

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If you have any questions about our store policies, please don’t hesitate to reach out. We’re here to help!

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